Crisis Management Infrastructure

National Level Coordination

Tourism Crisis Unit

Permanent structure activated when needed:

• 24/7 monitoring capability
• Multi-ministry coordination
• Industry liaison mechanisms
• International communication

Key Players

• Ministry of Tourism leadership
• Security services integration
• Health authorities involvement
• Regional/local coordination
• Industry association participation

Director Sophie Martineau explains: "We can activate full response within 30 minutes. But the real work happens before—relationships built, protocols tested, trust established. Crisis management is 90% preparation."

Regional and Local Response

Destination Management

Local response varies by resources:

• Major cities: Dedicated crisis teams
• Small destinations: Limited capacity
• Rural areas: Often unprepared
• Coordination challenges persist

Best Practice: Nice Model

Post-2016 comprehensive approach:

• Integrated command center
• Multi-language communication
• Victim support services
• Business continuity planning
• Regular simulation exercises

Industry Self-Organization

Sector Solidarity

Competition suspended during crises:

• Information sharing protocols
• Mutual aid agreements
• Collective marketing efforts
• Unified messaging strategies

Professional Networks

Associations provide crucial support:

• Legal guidance distribution
• Financial aid navigation
• Training program delivery
• Advocacy coordination