Innovation Challenges

Implementation Barriers

Cost Considerations

• High initial investments
• Ongoing maintenance
• Training requirements
• ROI uncertainty

Cultural Resistance

• Staff technology fears
• Customer preference variations
• Traditional mindset persistence
• Change management failures

Unintended Consequences

Over-Digitalization

• Human connection loss
• Screen time saturation
• Authenticity questions
• Digital exclusion

Technology Failures

When systems crash:

• Booking system outages
• Payment processing failures
• Communication breakdowns
• Reputation damage

IT director nightmare: "Our cloud provider went down during peak season. No check-ins, no payments, no communications for six hours. We learned redundancy isn't optional—it's existential."