Robotics in Tourism

Service Robots

Early adoption varies by culture:

Current Deployments

• Concierge robots in hotels
• Cleaning robots widespread
• Delivery robots testing
• Security patrol robots

Guest Reactions

Hotel manager in Cannes: "We introduced a robot concierge as novelty. Guests photographed it constantly but asked humans for actual help. It's now an expensive photo opportunity."

Process Automation

Back-Office Robotics

• Robotic process automation (RPA)
• Invoice processing
• Booking reconciliation
• Report generation